The Georgia Department of Transportation provides a 208-hour certification program for members of its incident management patrol unit. The HERO Student Training Manual is available here for download. [Caution: high-speed connection needed. 41.5 MB Word document.]
Tennessee Department of Transportation HELP Training Curriculum and Course Descriptions
Washingtion State Patrol Motorist Assistance Training Powerpoints with Instructor Text
Washington State Patrol Training Matrix
Arkansas DOT Motorist Assistance Program Training
New York State DOT HELP Driver Training Course Outline
Florida Turnpike Safety Patrol Program Standard Operating Guidelines explains the background of the Florida Turnpike Safety Patrol Program, its objectives; Role and Function; contract provisions; operational procedures; and administrative polices and agreements. [798 KB Adobe Acrobat document].
The Oregon DOT Region 1 Incident Response Program Standard Operations and Guidelines covers a very broad range of topics related to service patrols, including duties, conduct, basic operations, communications, the Incident Command System, incident management procedures (for major and minor incidents), towing, hazardous material spills, interagency cooperation, call outs, crew policies, evacuation, and equipment and supply.
New York State DOT HELP Equipment Inventory Checklist
New York State DOT HELP Monitoring Procedures
New York State DOT HELP Operator Certification Checklist